Cancelling a booking

Either party can cancel a confirmed booking through the booking thread. Both parties are notified immediately.

How to cancel

• •Open the booking from your Bookings list
• •Click "Cancel Booking"
• •Add a reason (required)
• •Confirm the cancellation

After cancellation

The booking is marked as Cancelled. The vendor's date is unblocked in their availability calendar. Any payments already made are subject to the vendor's cancellation policy — Sparrow does not handle refunds directly.

Refund policy

Refund terms are between you and the vendor, as outlined in your contract. Sparrow is not responsible for enforcing refund agreements.